Describe the costs of the conflict in terms of quality of patient care.

The third and last component of your grade is the Conflict Resolution Paper. This assignment
must be at least six pages not including title page and reference page,and no longer than seven
pages,all inAPA format.
In Renegotiating health care: Resolving conflict to build collaboration,
Leonard Marcus (1995) suggested a 10 step problem-solving process (pp. 28-43)
to resolve conflict. For this paper you willapply the Marcus (1995) 10 steps to the
conflict you previously analyzed, identify the collaborative alternative dispute resolution
(ADR) appropriate to the conflict,create shared resolutions to the conflict,
anticipate future conflict,and integrate conflict resolution processes in your health care
work setting.
Fully answer the discussion prompts in each step in writing this paper. Your discussion
will demonstrate understanding of conflict resolution and the ADR approach you select.
In Renegotiating health care: Resolving conflict to build collaboration,
Leonard Marcus (1995) suggested a 10 step problem-solving process
(pp. 28-43) to reduce conflict:
Step one: Accept conflict
Describe how the originalconflict was framed.
Describe a constructive reframing of the conflict.
Discuss how the reframe willmove the conflict process towards problem-solving.
Step two: Recognize the consequences
Describe the costs of the conflict in time and morale for the conflict parties.
Describe the costs of the conflict in terms of quality of patient care.
Discuss the potential long term impact on healthcare organization if the conflict is
unresolved, or retreats to the background, simmering unseen.
Step three: Formalize the motive
Describe motives for each party to resolve the conflict.
Discuss how the motive of appearance willenhance problem-solving.
Choose the ADR process (negotiation, mediation, facilitation,and/or arbitration)
that will resolve the conflict and discuss the reasons for your choice.
Step four: Begin the learning process
Discuss two commonalities (feelings,experiences) the parties share.
Describe how empathy can help the parties to understand their differences. Page 10 of 15
Relate how recognition and respect emerged through the learning process.
Step five: Find the logic
Describe what the conflict was really about.
Discuss how the positions in the conflict can be reframed into shared needs and interests.
Describe what each party hopes to achieve in solving the conflict.
Step six: Check the choices
Describe what changes each party willconsider to resolve the conflict.
Discuss possible solutions each party can offer resolve the conflict i.e.,a
meeting,an exchange,an agreement,a compromise,an apology.
Choose specific actions each party will do to resolve the conflict
Step seven: Ponderthe possibilities
Describe what the parties accomplished through collaborative problem-solving.
Discuss the tangible rewards to the organization from the solution.
Discuss intangible rewards of conflict resolution; satisfaction, peacefulness,and hope.
Step eight: Find common purpose
Discuss how conflict resolution can positively impact the workplace setting as a whole.
Describe how conflict resolution can constructively impact the system of health care.
Discuss what ADR process
Step nine: Anticipate conflict
Discuss what potentialconflicts might emerge in the future.
Describe how to recognize signs of problems before issues escalate into conflict.
Describe what the parties can do to prevent and manage conflicts in the future.
Step ten: Move beyond conflict
Discuss how the healthcare setting can incorporate conflict resolution into policy and
procedures to prevent future conflicts.
Conflict Resolution Paper Grading Rubric
Problem Solving Steps Weight
Steps 1 through 10 30 points
Discussion fully answers each of the three prompts in every step of the Marcus
(1995) problem solving method.
10 points
Discussion clearly demonstrates strong understanding of problem-solving steps
and appropriate ADR methods to resolve the conflict.
10 points
Integration of conflict resolution principles into the discussion through five or
more in text citations using a minimum of three academic references.
10 points
Quality of the Paper 5 points
The paper is well-organized and in-depth, follows the described assignment
format,and meets the required page length.
2 points
The paper follows APA 6 style and format including title page, in-text citations,
and references.
2 points
The paper is grammatically and typographically correct. 1 points
Total 35 points