Describe and illustrate the forces that influence organizational change and resulting implications.

To assess your ability to:
Describe and illustrate the forces that influence organizational change and resulting implications.
Analyze scenarios and identify change opportunities in organizations.
Create organizational change solutions.
Evaluate organizational change solutions.
Reflect on your learning experience in this course.
Overview
It has been several months since your work with Elite Knowledge Training. The change management process seems to be moving forward positively, and feedback from CEO Mike Harrenton has been very positive. As you arrive to your office and open your email inbox, you see an email from Suzan Watson, the administrative assistant to Terry O’Reilly, president of Terra Nova Consulting. Suzan is requesting that you chat with Terry over the phone. 20 minutes later you find yourself on the phone with Terry. “Listen, I am good friends with Mike Harrenton – he and I did graduate school together – class of ’93 – go Cougars! Anyway, Mike told me about the great work you’ve been doing at EKT. I am in a bit of a difficult situation here at Terra Nova Consulting and I would really appreciate your insights into how we can create some positive changes, here. It’s funny – I’ve been doing consulting for years, and now that I’m in the leadership position I find that I really need an outside perspective.” “Anyway, here is what I am thinking. I was hoping you could come in and do a quick analysis of what is going on here. Just a few days to get a feel for what is happening. Would that be all right? If you could get me a 4-6 page high-level report on your recommendations by the end of this week, along with a 5-7 minute PPT presentation, that would be great.”
Action Items
Analyze the case study for this assignment.Download case study for this assignment.
Based on your analysis, write a 4-5 page report to Terry O’Reilly in which you provide your analysis and recommendations. Note: review the assignment rubric (below) to understand clearly the criteria for this assignment. In this report, include the following:
Describe the environmental influences (e.g. the PESTEs) that appear to be affecting this organization.
Describe what has gone wrong over the last three months.
Diagnose what needs to be changed in the organization, including:
All relevant environmental drivers
The organization’s history and strategy
The organization’s input factors, strategy, and outputs
A detailed visual model of the organization
Draft a relevant change vision statement for the changes that will take place.
Create a plan of action for implementing the change. This plan of action should include:
Objectives
Actions to be taken
Sequence of actions
Milestones for completion
Resources needed to complete the plan
Potential issues that may arise during implementation
A plan for managing the recipients of change
Create a plan for measuring the change you are recommending, including:
Measures that are linked to the objectives of the change
A balanced scorecard outlining the measures
A description of how and when the measures will be implemented